Barclays Bank UK PLC

Financial Ombudsman decision DRN-4966904 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

a request for payments not to go through to Amazon was put in place on Mr W’s account as a result of a chargeback claimCard dispute or chargeback

Barclays advised Mr W that the issue was resolved when it wasn’tService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4966904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.