Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-4964847 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr W has also raised a number of other concerns about the accommodation relating to the condition and upkeep of the property... As a result of the issues experienced, Mr W says they left the property early on the third day of his holiday. He initially complained to the online travel agent, however this was unsuccessful, so he raised a dispute with Nationwide.Card dispute or chargeback
Nationwide did agree there were some avoidable delays in the handling Mr W’s claim and so it offered £100 compensation to recognise this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4964847.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.