Barclays Bank UK PLC

Financial Ombudsman decision DRN-4964393 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays wrote to Mr M on 10 May 2023 to tell him it was limiting the banking services it provided to customers with a non-UK address and it was closing his account.Account closed or refused

Barclays has offered Mr M £50 for this and, as this is in line with typical awards from this service, I don’t find Barclays needs to do any more in this respect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4964393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.