Barclays Bank UK PLC

Financial Ombudsman decision DRN-4963288 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr and Mrs P complain that Barclays Bank UK PLC failed to give them clear information and that they had to pay unreasonable bank charges when processing their foreign currency cheques.Charges and fees

As regards the customer service elements of Mr and Mrs P's complaint, I don't doubt Mr P's assertion that he was given the wrong number and then was kept waiting on the phone for over 25 minutes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4963288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.