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Wise Payments Limited

Financial Ombudsman decision DRN-4962333 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr F complains that Wise Payments Limited unfairly suspended and closed his account.Account closed or refused

Wise told our investigator that it was not satisfied that Mr F had in fact been living in a supported country when he had opened the account in 2021. There were inconsistencies in the evidence he had provided about his residenceIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4962333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.