Santander UK Plc
Financial Ombudsman decision DRN-4960853 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Santander accepted that those payments disputed by Mr B were unauthorised and ensured they were either refunded or removed from his account.Unauthorised transaction
Mr B remained unhappy with how they’d treated him and brought his complaint to the Financial Ombudsman Service for an independent review.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4960853.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.