Tide Platform Limited

Financial Ombudsman decision DRN-4956333 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr M complains that Tide Platform Limited blocked and then closed his account.Account closed or refused

Tide acknowledged that its review of Mr M’s account had taken longer than it should have doneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4956333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.