Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4954427 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr B’s credit card was blocked by Sainsbury’s Bank’s fraud prevention team on 24 May 2024Funds blocked or frozen

Mr B complains that Sainsbury’s Bank plc didn’t inform him that his credit card had been blocked on a bank holiday weekend and that he wasn’t able to withdraw any money when he was about to go on holiday.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4954427.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.