Nationwide Building Society

Financial Ombudsman decision DRN-4954317 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs K complain that Nationwide Building Society hasn’t offered them a new interest rate product or extended the term of their mortgage.Mortgage administration

They said they were able to switch products online before without having to speak to an adviser and wanted to do the same again. They didn’t feel Nationwide was taking account of their disabilities or trying to help them.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4954317.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.