Coventry Building Society

Financial Ombudsman decision DRN-4950252 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Ms H is also unhappy about an early closure charge for her fixed rate ISA.Charges and fees

In error, CBS made the change from the current month which was not what Ms H requested.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4950252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.