Santander UK Plc
Financial Ombudsman decision DRN-4949951 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
refund of direct debits with six different companies which were set up on her account fraudulentlyUnauthorised transaction
Santander failed to investigate the matter properly, closed her complaint before it resolved her issues and didn’t refund all the direct debitsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4949951.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.