HSBC UK Bank Plc
Financial Ombudsman decision DRN-4945678 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
HSBC restricted access to G’s accountFunds blocked or frozen
Mr A complained to HSBC. He said that the information provided by D which had facilitated the removal of the restriction on G’s account had already been provided by him in early 2023, but HSBC had only acted upon this when threatened with legal action.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4945678.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.