HSBC UK Bank Plc
Financial Ombudsman decision DRN-4945266 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Ms O says she was told that her accounts had been closed and she was no longer wanted as a customer.Account closed or refused
Ms O complains HSBC UK Bank plc (HSBC) unfairly interrogated her when trying to access her dormant bank accounts.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4945266.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.