Wise Payments Limited

Financial Ombudsman decision DRN-4942901 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms G complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she fell victim to a scam.APP scam refund refused

She wasn’t in the right state of mind at the time and her mental health made her vulnerable, and an easy target.Support for vulnerable customers

Rules cited

FCA DISP (Dispute Resolution), PSR APP reimbursement requirement, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4942901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.