Wise Payments Limited

Financial Ombudsman decision DRN-4941931 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

D, a company, complains that Wise Payments Limited closed its accounts without noticeAccount closed or refused

Wise said that it had acted in accordance with its legal and regulatory obligations. It accepts that it provided misleading information when it suggested that D would receive funds from the account, and it offered £300 compensation in recognition of that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4941931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.