Santander UK Plc
Financial Ombudsman decision DRN-4939742 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander UK Plc to rework Mr D and Miss H’s mortgage, so that instead of the sum of £9,706.89 being added to their mortgage in respect of ground rent and legal costs in May 2023, the sum of £3,750 was added instead.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4939742.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.