MBNA Limited

Financial Ombudsman decision DRN-4939085 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

declined a claim for a refund brought under section 75 of the Consumer Credit Act 1974 (“CCA”), and the chargeback in relation to legal services paid for using his MBNA credit card.Card dispute or chargeback

A complaint was made about MBNA’s handling of the matter. This included the decisions it had made, information it had given her about the charging of interest on the £4,000, and the customer service it had provided in general.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4939085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.