HSBC UK Bank Plc
Financial Ombudsman decision DRN-4936961 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Mr H is unhappy with the information surrounding loan early repayment charges given to him by HSBC UK Bank Plc.Charges and fees
Mr H has said that he feels he was mis-sold the personal loan by HSBC on the basis that closure interest wasn’t clearly explained to him.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4936961.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.