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Bank of Scotland Plc
Financial Ombudsman decision DRN-4935279 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax have explained they have done all they can in an attempt to find what happened to the money, and I am minded to agree. From the information provided I can see that an extensive search has been carried out, but unfortunately they accounts or what happened to the funds can’t be found.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4935279.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.