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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4935262 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr B is unhappy that Tesco Personal Finance PLC, trading as Tesco Bank, incorrectly told him after closing his account that if he paid off his account balance in full that they would reopen his account.Account closed or refused

Mr B wasn’t happy about this and felt that he’d been coerced into clearing the balance of his account in full. So, he raised a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4935262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.