Barclays Bank UK PLC

Financial Ombudsman decision DRN-4930150 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Barclays Bank UK PLC has unfairly retracted the agreement he had in place which allowed him a further two years past the maturity of his interest only mortgage to repay the balance in full.Mortgage administration

Mr S explained that he was going through cancer treatment and needed more time to sort out his financesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4930150.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.