TSB Bank plc

Financial Ombudsman decision DRN-4930136 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Miss L complains that TSB Bank plc unfairly closed her business accountAccount closed or refused

put her bounce back loan (“BBL”) into default without giving her any noticeTreatment in financial difficulty

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4930136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.