Skipton Building Society

Financial Ombudsman decision DRN-4929730 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss M complains about errors on her mortgage account by Skipton Building Society and incorrect information about her new contractual monthly payment (“CMP”) which meant she was unaware of and unprepared for a large increases in her CMP after a payment arrangement ended.Mortgage administration

I believe that Skipton could have dealt with her application for a term extension more promptly.”Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4929730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.