MONZO BANK LIMITED
Financial Ombudsman decision DRN-4928331 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
It appears he first contacted the bank about this on 13 October 2023 and then resubmitted his request on 15 October 2023. Ultimately, Monzo declined to attempt a chargeback.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4928331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.