Bank of Scotland Plc

Financial Ombudsman decision DRN-4924322 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr P complains Bank of Scotland plc (BoS) hasn’t assisted him in providing information and answering questions he has about accounts linked to him.Complaint handling

The bank processed a Data Subject Access Request (DSAR)Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4924322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.