Barclays Bank UK PLC

Financial Ombudsman decision DRN-4924111 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Ms W has complained that Barclays Bank UK PLC won’t refund transactions she says she didn’t make or otherwise authorise.Unauthorised transaction

I acknowledge they did get some things wrong in their customer service, like sending a confusing text and not changing Ms W’s PIN when she asked.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4924111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.