Nationwide Building Society

Financial Ombudsman decision DRN-4923804 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

Nationwide should close the account as Mrs S had requested.Account closed or refused

Mrs S complains Nationwide Building Society didn’t open a savings account or bond and says she missed out on two years of interest payments.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4923804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.