Revolut Limited

Financial Ombudsman decision DRN-4922060 Upheld

Upheldoutcome, as published by the Ombudsman

£28,000redress stated in the decision

Mon Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

I think it’s likely that when Apple Pay was added before, B both wanted to set it up and would’ve gone through the entire process to do it. Whereas in the circumstances of this scam, Mr B was tricked into sharing details that allowed a fraudster to go through the process of their device to set up Apple PayAPP scam refund refused

I don’t consider B can be fairly held liable for these unauthorised paymentsUnauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4922060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.