Nationwide Building Society

Financial Ombudsman decision DRN-4917066 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr L complains that Nationwide Building Society failed to transfer his funds to his new account provider when his accounts were closed.Account closed or refused

He was initially told that they had been transferred to his new provider. However Nationwide later clarified that his funds had been sent by cheque.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4917066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.