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American Express Services Europe Limited
Financial Ombudsman decision DRN-4916473 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
poor customer serviceService failure
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4916473.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.