Vauxhall Finance plc

Financial Ombudsman decision DRN-4915674 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mrs S has explained that she was experiencing financial difficulties and struggling to make that payment and, in those circumstances, I would expect Vauxhall Finance to show some forbearance and be sensitive to Mrs S’s situation.Treatment in financial difficulty

Mrs S complains that a car she financed through an agreement with Stellantis Financial Services UK Limited, trading as Vauxhall Finance, was mis-sold to herProduct mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4915674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.