Wise Payments Limited

Financial Ombudsman decision DRN-4914690 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Wise closed M’s account in line with its notice.Account closed or refused

Wise accept it caused a delay in returning the account balance.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4914690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.