Metro Bank PLC

Financial Ombudsman decision DRN-4914256 Upheld

Upheldoutcome, as published by the Ombudsman

£957redress stated in the decision

Fri Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

I believe Mr S didn’t make or authorise the disputed card transactions.APP scam refund refused

Mr S has complained Metro Bank PLC won’t refund card transactions made using Apple Pay he didn’t make.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4914256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.