Virgin Money plc
Financial Ombudsman decision DRN-4913468 Not upheld
Not upheldoutcome, as published by the Ombudsman
£115redress stated in the decision
Thu Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms B completed Virgin Money’s online dispute form in February 2023 but it declined her claim in May 2023Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4913468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.