Barclays Bank UK PLC

Financial Ombudsman decision DRN-4911306 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

In 2020 Mrs O was told by Barclays that they were closing her account.Account closed or refused

Mrs O has suggested that potentially traders of bitcoin were looking to get paid twice by raising disputed through their own banks. However from the evidence I’ve seen Barclays received more than 2-3 complaints, so I’d be surprised if all of the individuals Mrs O was trading with were motivated by greed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4911306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.