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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4907991 Upheld
Upheldoutcome, as published by the Ombudsman
£1,745redress stated in the decision
Mon Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
the refund of the interest and charges Barclays applied to Mr U’s account is fair and reasonableCharges and fees
failed in its duty of care to protect him from gambling harms when his gambling was obviously problematicSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4907991.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.