Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-4899703 Upheld

Upheldoutcome, as published by the Ombudsman

£8,200redress stated in the decision

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Santander should remove any adverse information such as late or missing payments, and including any notices of default, from Mrs R’s credit file in relation to this agreementCredit file reporting

Mrs R complains that the decision of Santander Consumer (UK) Plc (“Santander”) to default and terminate her conditional sale agreement was unfair.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4899703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.