NewDay Ltd

Financial Ombudsman decision DRN-4897838 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs H complains about NewDay Ltd, trading as Aqua, not providing her with adequate support after her credit card account fell into arrears.Treatment in financial difficulty

Mrs H was charged late/missed payment and overlimit fees at £12 a time throughout 2023.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4897838.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.