HSBC UK Bank Plc
Financial Ombudsman decision DRN-4897382 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
the individual who made the transfer payments to S wasn’t actually the account holderUnauthorised transaction
HSBC should have contacted S once it was aware that the payments were fraudulent to let it know that the payments were being returnedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4897382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.