Lloyds Bank PLC

Financial Ombudsman decision DRN-4895402 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Lloyds asked for some further information before it could assist. However, it said that Mr S did not respond to its requests for information until around a year later, by which time it was too late attempt to recover a refund through the chargeback process.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4895402.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.