LeasePlan UK Limited

Financial Ombudsman decision DRN-4894974 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

LeasePlan sent Mr A an invoice for £400 as they said there was damage to the vehicle.Charges and fees

Mr A complains that the poor service he received from LeasePlan UK Limited (LeasePlan) led to him facing charges that he otherwise wouldn’t have had to pay.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4894974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.