Vanquis Bank Limited

Financial Ombudsman decision DRN-4891637 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

failed to refund her for a transaction on her account that she says was unauthorisedUnauthorised transaction

I don’t think Vanquis responded to Miss H promptly, nor within the required timeframesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4891637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.