Bank of Scotland Plc

Financial Ombudsman decision DRN-4891274 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

took too long to rectify the situationPayment delayed or failed

errors were made; specifically, the incorrect amount being initially transferred, the subsequent mistakes with the sending of the excess cheques, and the significant delaysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4891274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.