HSBC Bank plc

Financial Ombudsman decision DRN-4890884 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Ms L and Mr V complain about delays when they redeemed their mortgage with HSBC UK Bank Plc.Mortgage administration

Mr V says HSBC failed to send confirmation of this for several weeks, passed him between departments and gave incorrect information about its timescales.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4890884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.