Santander UK Plc
Financial Ombudsman decision DRN-4890397 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms P and Mrs P complain that Santander UK Plc told Mrs P it would put a hold on repossession proceedings until Mrs P’s divorce had been finalised in court, but they say this didn’t turn out to be the case.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4890397.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.