Barclays Bank UK PLC

Financial Ombudsman decision DRN-4889844 Upheld

Upheldoutcome, as published by the Ombudsman

£3,850redress stated in the decision

Thu Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

A company, which I will refer to as S, complains that Barclays Bank UK Plc wrongly closed one of its bank accounts.Account closed or refused

It agreed to reopen the account, but it gave S’s directors conflicting information about how long that would take.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4889844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.