Halifax Limited

Financial Ombudsman decision DRN-4889143 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax said that it had removed a charge from the property, but that this charge related to a separate secured loan taken out by Mr W in 1996, and not the mortgage.Mortgage administration

Halifax offered to pay £300 compensation for not making the position clear to Ms W when she first complained – it had wrongly said it hadn’t had any contact with the Land RegistryComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4889143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.