MBNA Limited

Financial Ombudsman decision DRN-4886604 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

He’s unhappy that MBNA subsequently defaulted and closed his account and passed the debt to a debt collection agency.Account closed or refused

Mr B complains that MBNA Limited refused to suspend his payments when he advised them that he was experiencing financial difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4886604.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.