Nationwide Building Society

Financial Ombudsman decision DRN-4885413 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss T complains about the service she received from Nationwide Building Society (“NBS”) when she tried to claim a partial refund of a payment she made on her debit card for a package holiday.Card dispute or chargeback

NBS had provided a series of incomplete, incorrect, or unhelpful explanations to Miss T about why it had been unable to proceed with a chargeback. This had led to wasted time, frustration, and annoyance.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4885413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.