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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-4885231 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr W complains that The Royal Bank of Scotland Plc trading as Virgin One Account closed his Virgin One accountAccount closed or refused
RBS accepted that this fell below the standards Mr W was entitled to expectService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4885231.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.